Thank you for shopping with America’s Auction Network!
At AANtv, we make shopping for Real Estate, jewelry, art, antiques, collectable, coins and many other items exciting! In the case you’re not 100% satisfied with an item you’ve ordered, please call AANtv Customer Service for help with returning your item.
AANtv CUSTOMER SERVICE
1-800-269-9629 between the hours of 9am to 6am the next day, Sunday through Thursday, Friday and Saturday open 24hrs.
HOW TO RETURN ITEMS
In order to return an item you've purchased, you will need:
1) The item's Return Merchandise Authorization number (RMA)
Please call AANtv Customer Service at 1-800-269-9629 between the hours of 12:00 noon and 8:00pm Eastern Standard Time Monday - Friday to be issued an RMA number.
2) Place the RMA number on the outside of the return box.
3) This document, signed below indicating that you have read and understood the terms and conditions.
4) Ship the item to:
AMERICA'S AUCTION NETWORK
289 34th Street North
Saint Petersburg, FL 33713
At America’s Auction Network, we make shopping a game and many of our customers are winners. But we also strive to make the shopping experience enjoyable and fun for all bidders and shoppers. AANtv return policy has been designed to be fair to all bidders. In the case that a customer is not 100% satisfied with the item they’ve ordered and received and wish to return it, AANtv will not be responsible for the cost to return the items.
For questions on how to return your item, please call AANtv Customer Service: 1-800-269-9629 between the hours of 12:00 noon and 8:00pm Eastern Standard Time Monday - Friday.
AMERICA'S AUCTION NETWORK TERMS AND CONDITIONS
Please read and sign below to indicate you've read and understood the terms and conditions.
As with any licensed Auction House, all sales are considered final and there are penalties for returns, refusals and cancellations.
Items that are purchased on the live auction have a 10 day return policy. If it is deemed that the item is not as described on the auction, a full refund will be issued after the confirmation of the claim is investigated. Auction items purchased that are returned or cancelled for any other reason are subject to a 10% restocking fee at a minimum of $10, which covers the cost of re-auctioning the item, plus the 10% buyer's premium that is added to all auction items.
In order to receive your refund promptly, please write the RMA number Customer Service will provide you on the outside of the box and include this form, signed with the RMA number inside the box. Returns are processed within 15 business days following the receipt of the return.
Items sold as "Buy it Now" with a price that ends in $.77 have a full money back guarantee and can be returned for a full refund within 10 business days of the customer's receipt of the merchandise.
Items that have been modified for the customer can not be returned. Examples include items that have been sized, mounted or altered in any way.
AANtv Gift Cards and Auction Credits are also available to you in place of a refund.
For additional adjustments to your items, such as sizing, mounting or other adjustment, please send the item to the address below with this signed document, including the RMA number along with a letter indicating the adjustments you would like to have made to the item. Please call AANtv Customer Service with any additional questions regarding your item.
Items with a price that end in $.50 are subject to a 10% restock fee if they are returned or cancelled.
All items must be paid for at the time of purchase. Declined purchases are held for 24hours and then cancelled. Cancellation fees apply unless other arrangements are made.
Shipping costs are non refundable for auction items unless the item was misrepresented. All orders are shipped to the credit card verifying address only.
If you have received a damaged item, please save the box and packing material. Call AANtv Customer Service within 3 days of receipt of the item. AANtv Customer Service will file a damaged item claim with the shipping company. If a replacement for the item is available, the item can be reshipped. If not, a refund will be issued depending on the result of the investigation with the shipping company. Claims with Fedex, UPS and USPS can take from 3-6 weeks to resolve.
SIZING, GRADING AND COIN DELIVERY PROCESS
Items that require sizing will be shipped as soon as possible, but may take 7-10 business days to ship following the purchase.
Appraisals are completed within 1-3 weeks following purchase.
Coins or paper money that AANtv has certified or graded may take 4-6 weeks to deliver, depending on the grading company. All other coins or currency purchases usually ship within 3-5 days, but special circumstances may require additional time. Special coins and paper money items can take up to 4 weeks to deliver.
SPORTS AND ENTERTAINMENT MEMORABILIA
Most high value Sports and Entertainment items are shipped directly from AANtv and will ship 7-10 days following the purchase date. Sometimes other Sports and Entertainment Memorabilia are shipped from a vendor other than AANtv and are shipped within 4 weeks of the purchase date.
CREDIT CARD PURCHASES
In order to purchase an item from AANtv, the customer must be the verified credit card holder on the card being used for the purchases.
PLEASE SIGN BELOW INDICATING THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS, ADD THE RMA NUMBER PROVIDED BY CUSTOMER SERVICE AND INCLUDE THIS FORM INSIDE THE BOX WITH YOUR RETURN TO INSURE YOUR RETURN IS PROCESSED QUICKLY.
RMA Number (NOTE: Also place RMA Number on the outside of the return box)
Reason for return